FORMAT OF THE CONTRACT

• These terms of sale apply to all goods supplied by EMPRESS COMPUTERS , MS-101 , Sector D , Aliganj , Lucknow , 220624 (the “Supplier”, “Our”).

• No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.

• By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

• The contract is subject to your right of cancellation (see below).

• The Supplier may change these terms of sale without notice to you in relation to future sales.

SECTION 1 – DESCRIPTION AND PRICE OF THE GOODS

• The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.

• The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, EMPRESS COMPUTERS will inform you as soon as possible and offer you an alternative unit, or credit you for any sum that has been paid by you or debited from your end for the goods.

• Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 7-day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your account for the goods.

SECTION 2 – PAYMENT

• Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

• There will be no delivery until cleared funds are received.

• Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

SECTION 3 – DELIVERY

• The goods you order will be delivered to the address you give when you place your order. (Only in INDIA)

• Orders placed before 3.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

• If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.

• If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:

• Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

• Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

• If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your account for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

• Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

• Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

• AFTER PICK UP: Please do note once the courier picked up your parcel from us it’s out of our hands and we are not liable for late deliveries. Please phone the courier company if you are worried about the delivery time or day.

• EMPRESS COMPUTERS assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.

• Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by bank deposit.

• EMPRESS COMPUTERS cannot be held liable for missing or damaged parcel in transit, or any delays caused by the couriers or any 3rd party.

SECTION 4 – TERMS OF SALE

• Goods once sold will not be taken back or exchanged. Once invoice made cannot be modified or cancelled for any reasons thereof.

• Refunds are issued only in case of complete loss of shipment

• It is also the duty of the buyer to immediately check physical condition of the purchased goods on receipt. Any transit damage should be reported within 36 Hours of receiving the shipment.

• Any products purchased from us for any special usage in abnormal environment i.e. Other than normal usage should be informed to us at the time of purchase otherwise the warranty is void and null.

• No Customer can waive responsibility on grounds of ignorance of terms & conditions.

• Physical damage / mishandling of products / Tampering of warranty stickers – do not cover warranty. All product sold by us require technically qualified PC Hardware engineer for installation

• You do not have the right to cancel the contract due to custom nature of the goods. Custom PC systems that are built to customer specifications and the following cancellation charges apply (if any):

• Paperwork Stage (within 24 hours of placing the order) –  2% of Invoice Value

• Components Allocated and Build has commenced –  10% of Invoice Value

• Build has been completed – 20% of Invoice Value

Questions about the Terms of Sale should be sent to us at [email protected]